STIIIZY SoMa Dispensary

As someone in customer service 20 years it was a breath of fresh air to be helped by cardianna she was professional let me pick out and review multiple products gave me an overview of each item. She is the main reason I only come to this stizzy. Give her a raise!!!

On 3/10 I visited the store to purchase the new Punch live Rosin vapes. It started off with the bud tender not properly trained. I had some questions about some strains and all she said was it all taste like marijuana to her. I still went ahead and bought one liked it and went back to buy a second one. I called in the next day and talked to Cardi (manager) and she was very rude and kept interrupting me. I tried to explain the second vape I bought was mispackaged as I bought a banana punch and on the back it says peach panther on the QR sticker and also batch sticker. She went ballistic and would not let me speak and was aggressive/ confrontational. I even told her I have the package sealed in its original package. I tried calling support but no luck. A couple days later I reached out again and spoke to Marisol (GM) about the situation and she did not want to help if I didn’t go back to her store. I explained I didn’t want to go back as I felt disrespected and uncomfortable. I did offer to meet her at another store but did not want to. It’s almost been a month and I’ve tried to reach out to support on email and it’s been the worst customer service ever. I’ve sent so many emails and every time they reply they take longer each time. I have repeatedly have stated my problem to many emails and nothing has happened. I’ve never had a problem and I’ve been a customer for years at the mission store which is the best one. Hopefully someone reaches out soon. To owner… I have sent multiple messages to the support team and I’ve repeatedly have been sending pictures and have even left my name and phone number to be reached at and I still haven’t heard from anyone directly. I’ve gone as far as calling other stores for customer support and I keep coming to the same dead end phone numbers. I’ve done what I’ve been instructed to do and is reach the support email but it seems like they reply to me whenever they want. I’ve even have gone as far as sending multiple emails day after day and I’m getting really tired of the way this is being handled. If you want to reach me personally please contact your support email and tell them to forward you my contact information. I don’t know how much longer this process will take but it’s a big waste of time.

EVE was a great budtender. She recommended some new brands that I've never tried and introduced me to chrushd diamonds! Thanks Stiizy, great prices and customer Service!

Diana is a nice person and I really like her personalized attention to each need and she is very precise.

I usually always go to this location. But today I went to this location, trying to buy something that I normally buy. I asked for a menu and none of the people knew what I was talking about. There is a special menu for the infuse cannabis. Of course no one knew what I was talking about so now I’m standing in the middle of the store looking crazy because I’m asking for a menu that I always see at this location. One guy behind the counter is reading off names like hey do you want this one you want that one you want this one? I literally had to go outside. Look on my phone for a menu then return back to the store to purchase items. Definitely not worth all of this jump around. Will definitely return back to the location in Union Square not this location.