BaM Body and Mind Cleveland Ohio

After almost 3 years of being a customer I will never go back to this location. Besides a couple great employees and security guard, this place has turned into a customer service disaster and has such a negative vibe as of late. I placed an online order at 7:29 pm last night, 1 hour and 31 minutes before the posted closing time, and they completely ignored it. They did not process it and I was unable to get my medicine last night due to pure laziness by FRX employees. Absolutely no other reason besides them wanting to leave as early as possible.. I Showed up at 8:48 and the doors were locked and employees were getting in their cars, even though the website says 9am to 9pm. What a joke. FRX employees Really couldn’t manage to put two things in a bag for me and send a email/text saying it was ready? All within an hour and 30 minutes? I mean just look at all the recent negative reviews below mine… also the male employee who draws and sits at the computer mean mugging everyone and who gets frustrated over evey little thing should truly look for a new gig. His customer service skills are dreadful. Like I said, only a few good employees left. Good luck when rec starts!

Staff is super friendly to Patients and takes the time to learn what they need to help them with their medical conditions. Kieran is one of them that takes her time with people always super friendly with a positive attitude daily!

I have came here since it was originally Bam. The staff and security guard are always awesome, the new managers are not. I hope the new management change their disposition or they are going to comprimise the business. HASSLES!!! FYI: When placing the order, if your Google account does not have your exact legal name matching both of your licenses, you will be told to change your Google account to suit this place by both new managers, in front of everyone there. Its no longer private or confidential between registers. This is the rudest and least professional interaction I've ever had at a dispensary, period. They just blurted out my Google name and info on my order in front of others standing around. Held up my receipt visible to others and asked me if that is me. GM, Scott?, is NOT professional and seems like he doesn't want to be there. I actually felt to cancle my order and go somewhere else.. I was really let down by the new assistant manager, completely different disposition from when he was at the other dispensary. Not a fun or nice experience in the back at all.. it can definitely put you in a bad mood. I hope to continue find better deals and selection at Nirvana on Cleveland St Elyria, right up the road from here. Now that is a nice place to go see, much nicer managers too.

Very friendly and knowledgeable staff. Always have good quality products quick to get you in and through the line but willing to take the time to answer any questions you may have

This place should be shut down forever. Unprofessional classless clueless. They have no business being in the dispensary business. They should be shut down forever. I went there with my brother from out of town and because he was there waiting outside they expelled me from the premises they have an obligation to the state of Ohio with that license to serve their patient not to sit there and try to be God. They have violated their oath to the State of Ohio and all patients. Never Go There.