BaM Body and Mind Cleveland Ohio

I called ten mins away to let them know I’ll be there soon. My order was READY. It was before 9pm. But she said they close at 8:45 and not to come. I have been a medical patient for 4 years and nobody has ever turned me down, especially when I’m literally ON MY WAY and the order is ready and Id be there before the closing hours posted. It’s bad business. Why are your hours as 9pm if you refuse customers at 8:45pm that have already placed orders? At least make clear on your site that you do not take any more people after 8:45, and CHANGE YOUR HOURS ON YOUR SITE TO 8:45!! I have severe chronic pain and ran out of my medicine and thought I could rely on a dispensary that’s open later, but no. Just a piece of advice, if a customer is calling you ON THEIR WAY, especially as a MEDICAL PATIENT, you do not turn them down. I worked in a business like this and you do not turn down customers who are actively en route and almost arrived. I am so dissatisfied that I will not return to this dispensary after being a customer for almost a year. Literally any other dispensary in the area is better than this one.

I am a 67 y/o medical patient. I cannot stand for long periods of time due to several back surgeries. I was made to wait outside the dispensary with all of the recreational customers. The employees simply told me I was no different than recreational customers. In effect I was denied access as a medical patient because I have physical disabilities that prevent me from going through the store entry process. Just for reference there were approx. 30 customers outside lining the store front, another ten in the waiting room, this all before you even get to see the person in the back. This is against the law as it is written. Both the Ohio Canibus, and Pharmacy board will receive an official complaint for denying service to a medical patient.

I ordered my medical marijuana online and was told to pick it up in an hour and 10 minutes to an hour and 20 minutes.They also said I would receive an email when it's ready.I never received an email so I drove up there.They don't answer their phone.I was told that I would have to stand in line with the public even though I paid for a medical marijuana card And ordered online.The reason that I have a Medical marijuana card is because of my legs. And I cannot stand in a line.My understanding was that there are supposed to be two lines,One for patienceAnd one for the public! That is not what is going on in Elyria! They are selling on a first come first serve basis! It has now been 3 hours and I have yet to receive an email.So much for medical marijuana patients!

TERRIBLE. SCAM ARTISTS Ordered online. Said wait for confirming email that never was sent. Line was a mile long. Phone went to voice mail that was not set up. Went next day to p/u. 70% price increase ! Nirvana is a mile away. BYE!

After almost 3 years of being a customer I will never go back to this location. Besides a couple great employees and security guard, this place has turned into a customer service disaster and has such a negative vibe as of late. I placed an online order at 7:29 pm last night, 1 hour and 31 minutes before the posted closing time, and they completely ignored it. They did not process it and I was unable to get my medicine last night due to pure laziness by FRX employees. Absolutely no other reason besides them wanting to leave as early as possible.. I Showed up at 8:48 and the doors were locked and employees were getting in their cars, even though the website says 9am to 9pm. What a joke. FRX employees Really couldn’t manage to put two things in a bag for me and send a email/text saying it was ready? All within an hour and 30 minutes? I mean just look at all the recent negative reviews below mine… also the male employee who draws and sits at the computer mean mugging everyone and who gets frustrated over evey little thing should truly look for a new gig. His customer service skills are dreadful. Like I said, only a few good employees left. Good luck when rec starts!