BaM Body and Mind San Diego Dispensary

Terrible experience at this location. I’m a long time shopper here, even before it got bought over! no negative experiences EVER! Tonight however, I came in to buy a few items, basing my purchases off the online sales that Off The Charts provides when you select the Miramar location. Came in and had lovely interactions with both security and the only cashier! But after making my purchases and once inside my car, I realize It seemed like I paid more than anticipated. I check my receipt & realize all of my punch products are full price! (Sale is all punch 30% FRIDAY-SUNDAY) I walk right back inside thinking this is a simple situation to fix like with having points added back to my account or small item equaling/less than the 17$ we over payed, but we were met with a clearly overwhelmed and annoyed worker telling us repeatedly that he couldn’t do anything about it/had no authority & is busy because he’s the only one running the place. I’ve worked the service industry/customer service all of my life so I like to give grace and patience! but I felt so gaslit showing YOUR online deals and being told “yeah idk, I see what it says” “we just follow what’s on this paper here” & theories on why the website dates were wrong on the online sale. Even if so, this is what’s printed on your website and the sales you offer your Miramar customers. Its deceitful to bring in customers with fake ads, I could’ve taken my money next door or anywhere that actually honors what their own website says. Your security guard showed more people skills while we were leaving, but by that point I’m so uninterested in having another awkward interaction or spending any more of my money here quite frankly! Sad because I’ve been coming here for years and some of the workers are super sweet, but I’ll be taking my business elsewhere.

Great spot with a nice layout and diverse selection. I was impressed with the quantity of brands and enjoyed being able to compare products side by side. Plus, it's nice knowing you're going to find exactly what you're looking for every time. The staff are super professional, knowledge, and easy going. You're always grated with a smile that definitely provide great energy and positive vibes. Plus they treat everyone with respect and gracefully help those who may be new or uncertain what they're looking for.

Meghan (Manager) & Nick (Budtender): Horrible customer service. This was my second visit and will definitely be my last. Before I started shopping, I asked about a 30% off promotion I had seen advertised on my way to the store. Meghan confirmed the discount was valid. After spending hundreds of dollars, I checked out only to later discover that just the 15% Tuesday discount had been applied. The register never showed itemized discounts while products were being scanned, so I didn’t catch the mistake until I reviewed my receipt. When I brought it to their attention, I was told all sales are final and they couldn’t offer a refund, store credit, or any solution. Instead, they blamed me for not reminding the budtender about the discount—even though confirming it with the manager was the first thing I did when I walked in. No apology, no accountability—just blame. If management confirms a promotion, customers shouldn’t have to ask twice or pay for the store’s mistake. I’ll be taking my business elsewhere, and I suggest others do the same.

since this location became off the charts it has been my favorite dispensary in san diego! the selection is wide and expansive, the prices are low, and the people there are some of the best around. big shoutout to the general manager jazzlyn she is killing it! big thanks as well to megan and julia i can’t wait to come back.

Always a wonderful experience. Love that you can build up points and they have amazing deals that work with any price range. The staff is completely amazing with beautiful and bright energy. Julia was so great today and is always so very helpful and kind with every visit. Truly recommend Off The Charts!! Not to mention, there is a NO TAX Tuesday that I absolutely love as well and almost forgot, there is a punch card also and after every 5 visits or so you get a freebie or discount depending on the punches accumulated. Definitely check it out if you haven’t already! 🌳🔥💨