Bloom Medicinals Germantown Cannabis Store

Larry was amazing! He listened to the problems I was having with my stomach and help me narrow down with what strands might help me the best. He even suggested an edible that seems to really be helping. The place I had a first time discount and the service was amazing. If I was Larry’s boss, I would give him a raise! Keep up the good work guys!

Larry was so friendly and knowledgeable. He answered all my questions and gave helpful advice. This was my first time, but I felt like family soon as I walked in. I'm already looking forward to my next visit.

Clarke is extremely helpful and friendly every time I come into Bloom. Today I was light on cash and he reminded me that I had points built up and also that my favorite product which sells out quickly was in stock. 5 stars!

I’ve been coming here for over a year. At first, everything was great; short wait times and affordable pricing. But over the last 3 to 5 months, the customer service has really gone downhill. A lot of the associates don’t seem properly trained, and you’ll often get different answers depending on who you talk to. The inconsistency is frustrating, and unfortunately, some of the staff (especially during the day shift) come off as rude. There’s an older gentleman who has checked me out a few times and he’s consistently short, almost rude in his tone. On my recent visit, the check-in process was a mess. I was told to stand in one line, but watched multiple people who came after me get called ahead, even though they didn’t have online orders. After being skipped multiple times, I asked for clarification and was met with a loud and disrespectful response from the older gentleman. Another associate kindly helped me, but the older one continued speaking over me and even made comments about me to another guest, which was extremely uncomfortable and unprofessional. As much as I like the pricing and options here, I think I’ll be going to ZenLeaf from now on. They’re consistent, polite, and always communicate clearly from the moment you walk in.

Jeff provided great customer service. He was great!