Normally they give good service, but this last visit was extremely disappointing. I went in with a friend of mine in order to pick up an order. We did not have a medical card issued at the time, and the order placed was for 3oz of product. At the time, we were unaware of Illinois law and the purchase limit. As we went to pick up the order, we talked to an African american woman with fluffy and curly hair, who let us know that they'd be unable to complete our order due to my friend ordering over the state's limitations, and would have to take off product to reduce it. However, how it was handled could have been done better; the woman essentially only gave the option where we would end up losing two ounces in our purchase, instead of offering smaller portions to make it as close to the order we wanted as possible; essentially, it felt to us like she was just trying to get us to do the quick and easy solution so she can move on with the next customer instead of genuinely assisting us with the issue with a amicable best solution. At the end of it, my friend got confused, overwhelmed, and ultimately almost didn't get any of the product he needed for his condition. I decided to attempt to at least get one ounce for him so we didn't take a ride share for nothing, and my friend waited outside, not wanting his condition to cause any problems. When I did, I was told they'd 'have to check if the product is still in stock since they immediately canceled it', and that I had to make an account for me, which caused a delay. My friend was still waiting outside, in 13°F weather during this time. In summary, there was miscommunication, we didn't think our needs were met properly nor handled in an amicable way, and we had a bad time accompanied with the bad weather. Please train your cashiers on ways to be flexible with customer needs; and if you are, please retrain the cashier we had our miscommunication with to ensure her solutions are clearly conveyed and understood by the customer.

I am a regular here & it’s always great customer service and deals- seriously unmatched. Special shout out to Danielle- she made my experience even better, recommended products to add that gave me a better deal & her dog Scout was just the icing on top!! You’re missing out if you don’t get your bud from Starbuds!!

I recently purchased a cartridge from this location on 12-19-26. Please note, this is not the first time I have acquired a product here that failed to function properly. I have sent two emails detailing the issues with the item, but have yet to receive a response. Afterward, I called the store and spoke with a manager named “Rosendo”. I expressed my concerns about the delay in receiving a reply from management regarding returning or exchanging a damaged product. During our conversation, he indicated that there was nothing he could do about the situation and that I had to wait on whoever is in charge of responding to emails to respond. I proceeded to ask him how long does he anticipate that I have to wait he said he does not know when I should expect a response to just wait. I informed him that no customer should have to wait not knowing a timeframe on how long they will have to wait to be able to do a return and or exchange an item that is defective or broken. Rosendo instead of trying to help the situation he began to make rude comments mentioning financial matters in a way I found inappropriate for customer service. “I’m sorry that money seems to be an issue for you” money is not a problem on my end but when your paying $60-70 for a product you expect it to work so yes, it can be frustrating when this happens. Additionally, as I tried to explain my frustration with having to wait assuming 24-48 hours for an exchange, Rosendo began to continue making disrespectful remarks and comments, which I found unhelpful and unprofessional. I believe such customer service interactions are detrimental to your business, and I intend to address these concerns further. This incident occurred on 12/20/2025 at 1:00pm

I was there today and I have to say I was really wowed by the experience. When entering I was greeted by someone who scanned my ID and made me feel welcome. Then when I went into the store it looked inviting and amazing. The presentation of their displays were very full and organized. The staff is friendly as this was my first visit. I told the girl what I was looking for and she gave me some great recommendations. I took her advice and let me tell you she hit it on the head. You now have a loyal customer. Thank you all for making this such a great experience!!

I bought a couple of 1g pens and one of them ended up being a dud and wouldn’t smoke. I spoke with Victoria M to rectify it and they provided 11/10 customer service. Not only did they make sure that they provided me a resolution by replacing it with x2 0.5g carts, but they were also so patient with me as there were so many amazing products, I had trouble deciding. I really felt like they were serving me on a path to a quality smoke. Plus the prices are relatively manageable and their product selection is insanely dynamic. Starbuds in Riverside has something for any and all users and even if you’re just visiting the area, i recommend stopping in to experience a quality service, bill, and smoke all in one stop!