I have been coming to this establishment since they opened. I don’t know how many years that has been at least four. I have spent thousands of dollars with this company. I am one of their regulars. They see me every single week almost every other day. I am a loyal customer Mike the manager is a very disrespectful man. I have never complained not once they have messed up my order multiple times and also didn’t give me military discount because it was a mistake and they forgot or whatever the case may be is. Tonight they messed up my order again. I’m getting ready for the holidays. I work two jobs. I didn’t wanna go back-and-forth. I had to take a 2 Hour Dr. because the representative put my order in wrong and completely charged me wrong. I own a business and every business should take accountability. I brought it up to Mike and he was very disrespectful and told me mistakes happens and put his hands up after that I walked to the front and asked for corporate. They had to contact him because they cannot find a number after he found out I was contacting in corporate. He then tried to offer me free things for my inconvenience. But before we were at the counter, he would not do a thing for me. This establishment is amazing but if I’m getting treated like this, it’s not right at all specially for someone who spends the amount of money that I do. after everything happened, he gave me a number. Her name was Heather. It was not corporate’s office. She was Head of marketing thankfully she helped me and was super sweet and very helpful and got me through to corporate.

The literal only reason I come here is if I’m in the area or if they have an amazing deal that’s too good to pass up. They have a decent selection as well. Beyond that, I can’t stand this place. Luckily we have plenty of options these days so I don’t need to come here regularly. But I do feel bad for people who doing have accessibility to more options. First, curbside takes painfully long and they prioritize patients who walk in. I’m disabled and walking is incredibly painful and complicated. Why offer curbside if we’re not treated the same as other patients? Not to mention, the whole process of curbside is beyond inefficient. Why not take my money and ID in the same trip? Going back and forth 3 times makes no sense. Curbside should be quick, like the grocery store line for less than 10 items. One time I came for curbside and there were no spots available. I had to park at a spot next to curbside. I alerted staff I had arrived, but 30 minutes passed before I called to see what was going on. At that point they informed me I have to move to the curbside spot as soon as it becomes available. Was nobody going to come tell me that? They saw the notification that I arrived but just let me sit and wait? THIS TIME, I arrive. The staff member tells me I have X amount of points and asks if I want to use them. I say yes. 3 minutes later they come back with my change telling me they forgot to use my points. Considering I’m never here, I asked the staff to please fix it and honor my points for this transaction. They were apologetic and happy to do so, but my thing is… how did you forget within the span of 3 minutes. Also, fix the mistake before you come back out to me. Don’t wait for me to ask you to fix it. The entire trip took 25 minutes from start to finish and that’s unacceptable. Especially when I’m seeing multiple patients going in and out as I’m sitting there waiting.

Every time I've been to this location, the staff has been stellar. Super helpful, sociable, polite, and efficient. It's so simple to order online and pick up your ready-to-go order. I decided to write this review because today I witnessed a customer being belligerent to one of the employees. He had placed a huge order and was upset that he had to wait while they applied the legally-required prescription stickers on each item. He would not stop harassing this poor woman and, when she tried to get her manager involved, the customer acted like nothing had happened -- only to continue badgering her moments later. To everyone at this store, I just want you to know, you're awesome and don't deserve that kind of hassle. Please try to remember all the people you help, are happy with the service, and don't remember to stop and say nice things.

it was my first time coming here on monday and i haven't had my medical card since 2022.. so a lot has changed in the medical world. I wanted to speak with a pharmacist about selecting the correct options and had to wait a little due to their main pharmacist being off. That was no problem, the pharmacist that I spoke with on the phone was so knowledgeable! He helped me feel comfortable about trying this again. The staff are very friendly, the manager was also kind as well. I will be back when i’m in town :)

Esther is the best! My favorite reason for coming to this location. She’s friendly, knowledgeable and just awesome to talk to. Give her a raise! I wish every budtender was this good.