RISE Charleston Cannabis Dispensary

I am very tired of the inconsistent rules and changes at this place. First, the silly kiosks. What is the point of having a bud tender standing over there to do an order vs at the counter? Then when more people come in, you stand and do your order alone because there is usually only 1 person there. So if you have questions, you will do that at the counter anyway. I put my orders in online now to avoid the hassle. Second, it used to be a medical facility first, then rec. Now they don't care about med patients. They only have 1 or 2 bud tenders taking med patients and the rest taking walk ins. It's funny, as i was at the counter, the guy next to me asked the same exact question why they were not prioritizing med patients like they always have. His tender immediately was defensive and said it's always like that and she only did what told. ? Ok, he just asked a question. So I asked the manager, when she came to assist my tender, the same question.she right away told me it's always that way, very nicely. Lol. It has not always been that way and frankly the guy next to me seemed to not like the response and myself i felt a little insulted that the reaction was like that. I've been coming a long time to this spot and before they built the new one, down the street. So I'm fairly familiar with the store. A few moments later, another tender passed behind and said it had been about a month since they changed the way they do it. Obviously they have been questioned by others or they would not have been so defensive. It seems management forgot that medical patients got them started here in Illinois. Update- I was contacted after leaving the review and informed that my experience and the procedures were not at the request of corporate. I was assured that this is not how it is SUPPOSED to be. I have been back a few times since and it has not been busy enough to tell if they have actually improved the process. But credit given where due, I was taken 2x by the lines that were doing only rec in the past. So hopefully it is because they rectified the situation and not because they were slow. I was given a discount, which i did not ask for, but i did appreciate it.

Ella it was a pleasure being attended by her tonight , she knew her stuff for sure! Helped me out with information on getting my medical card and gave me a variety of selections! She has the best work attitude and ethics what a wonderful person to come in contact with! Thank you Ella

Me and my buddy came with a new med card and only had a digital DPH form. I was told I would be able to show them my id and information and I would be able to purchase. But the government website was down and I made that very clear. Showed bud tender all my information in regards to how much I was allowed to purchase. I went to generate the form so he can scan it but the government website wasn’t working. It’s obvious I have the med card and it’s just unfortunate the gov website is bugging. I then proceeded to show him all my ID and everything I had that mentions my approval of the med card multiple times. Little guy couldn’t have the decency to just serve me the product I ordered when I drove an hour away. There was NO manager and one person working. Garbage service. Unfortunately this is the only medical around his area.

I mean you get what you came for so they supply the demand but it takes forever to get in and out. I honestly don’t understand why you put the kiosks in the store and then still allow people to get in line and place their order at the counter it holds up your whole line. Have one person work the kiosk and answer questions customers may have and then anyone in the line already has an order in place. All the back and forth conversation at the counter can be eliminated with this one adjustment. That one adjustment could be a huge contributing factor to time customers spend in the store. The faster they’re in and out the better you can serve other customers. Zen leaf so far out of the dispos I’ve been are the only ones working backwards like this. I’ve been to others with the same staff and same level of customers but the turn around is night and day compared to zen leaf. This place does have a nice selection though.

Great place, but to often see hey have 25+ customers in the store with maybe 1-2 people working the counter. Ends up taking over an hour to get in and out, which could be easily be solved by having more people scheduled during busy times, this issue always happens between 5-7 pm. With that being the busiest time you’d think he store would be properly staffed!