I wish that most other business were run with the simple efficiency and warmth that Zen Leaf is. Everyone, from the staff at the door to the friendly, knowledgeable staff at the service desks makes you feel welcome. The procedures for purchasing are clear and easy to follow. The atmosphere is fresh, warm, and inviting. You see people from all walks of life here. I’ve had extremely pleasant conversations with staff and patrons, and I have never left feeling disappointed. Shopping at Zen Leaf is a bright, pleasant experience.

I am very tired of the inconsistent rules and changes at this place. First, the silly kiosks. What is the point of having a bud tender standing over there to do an order vs at the counter? Then when more people come in, you stand and do your order alone because there is usually only 1 person there. So if you have questions, you will do that at the counter anyway. I put my orders in online now to avoid the hassle. Second, it used to be a medical facility first, then rec. Now they don't care about med patients. They only have 1 or 2 bud tenders taking med patients and the rest taking walk ins. It's funny, as i was at the counter, the guy next to me asked the same exact question why they were not prioritizing med patients like they always have. His tender immediately was defensive and said it's always like that and she only did what told. ? Ok, he just asked a question. So I asked the manager, when she came to assist my tender, the same question.she right away told me it's always that way, very nicely. Lol. It has not always been that way and frankly the guy next to me seemed to not like the response and myself i felt a little insulted that the reaction was like that. I've been coming a long time to this spot and before they built the new one, down the street. So I'm fairly familiar with the store. A few moments later, another tender passed behind and said it had been about a month since they changed the way they do it. Obviously they have been questioned by others or they would not have been so defensive. It seems management forgot that medical patients got them started here in Illinois. Update- I was contacted after leaving the review and informed that my experience and the procedures were not at the request of corporate. I was assured that this is not how it is SUPPOSED to be. I have been back a few times since and it has not been busy enough to tell if they have actually improved the process. But credit given where due, I was taken 2x by the lines that were doing only rec in the past. So hopefully it is because they rectified the situation and not because they were slow. I was given a discount, which i did not ask for, but i did appreciate it.

Lovely staff! Extremely attentive, cool and fun atmosphere- great products with great pricing! Definitely will be back

I have been a loyal shopper here since this place opened, and to be honest, the level of customer service and convenience that this location provides has been on a downwards slide. Please get more cashiers working and please refigure the layout/system you have in place for your checkout counters. Your "express" line isn't much of one anymore now, sadly.

Ella it was a pleasure being attended by her tonight , she knew her stuff for sure! Helped me out with information on getting my medical card and gave me a variety of selections! She has the best work attitude and ethics what a wonderful person to come in contact with! Thank you Ella