nuEra Urbana Cannabis Dispensary

Nice and clean yet the system is trash. They need to figure out a way to not waste people’s time. Med patients get priority? Well give them a separate line. It’s ways to please everyone and this is the most disrespectful system I’ve experienced at a dispensary. I placed two orders, specifically said I had flower … she comes back with a preroll. Where are the listening skills? Why look at my id and not make sure the container matches? There’s really no excuse however i did leave empty handed, disappointed and not really appreciated as a first time visitor. I will NOT be back. Thank you to the gentleman who explained everything to patiently.. yet the check out process just destroyed the entire experience

This store always smells terrible. Also make sure you dont accidentally hand them too much money. Also make sure you get your change! The website is never up to date, making online orders almost impossible and order selection in general very difficult. The staff is generally friendly and helpful though.

Just moved here from the Hoffman Estates area and I already like this dispensary much more than any up by Chicago, except for Verilife which is great. Laid back and relaxed and always has some kind of great deal. Getting a new card or renewing gets you $25 off your first 4 purchases. Super helpful with information on how to get your card too. I see some reviews about wait times being bad which might be true, but coming from Chicago where wait times are dramatically worse, I'm pretty happy with how quick I get in and out. Also, I don't really think waiting 10 - 20 min is that big of a deal, especially when the prices they offer let you buy in bulk more easily. That being said, last 4 times I went in less than 10 minutes each time. Worth checking out

Definitely a great spot to purchase bud, everyone is very friendly and prices are great! Jakeb R. Was also a dope guy, best customer service! Although this place definitely does need some type of outside trash to prevent liter from ingesting the area.

If you're medical, pay attention to the taxes charged, because nuEra doesn't. I've been here eight times since October '23, the last two as medical, and both times they charged me the recreational tax rate (40% vs. 1%) despite having my medical card on file. I caught them the first time before paying, but missed it the second time. They seem to have a strict no-exceptions policy regarding refunds of any kind, as even though they fully admitted to mistakenly overcharging me, they were only willing to credit my account, refusing a refund. I understand that mistakes happen, but this same exact mistake has happened twice, and could have been avoided if their budtenders paid more attention. I've also been given misinformation about one of their special offers by a budtender. I read on their website that new medical customers can get a '$25 off $100' punch card that can be used up to four times within a certain timeframe (the website says 30 days in one location, and 60 in another) of becoming a medical patient. When I inquired about this special, I was told it's only for patients who got their medical card through nuEra, but that turned out to be false when I contacted support to confirm. So far, nuEra has attempted to make things right when I've contacted them about the mistakes they've made, and I will remain a customer as long as they continue to do so, but their carelessness has cost me time and money multiple times. I feel like I have to watch them carefully every time I go in to make sure I'm not being overcharged.