nuEra Urbana Cannabis Dispensary

Nice and clean yet the system is trash. They need to figure out a way to not waste people’s time. Med patients get priority? Well give them a separate line. It’s ways to please everyone and this is the most disrespectful system I’ve experienced at a dispensary. I placed two orders, specifically said I had flower … she comes back with a preroll. Where are the listening skills? Why look at my id and not make sure the container matches? There’s really no excuse however i did leave empty handed, disappointed and not really appreciated as a first time visitor. I will NOT be back. Thank you to the gentleman who explained everything to patiently.. yet the check out process just destroyed the entire experience

Slowest store I’ve ever been too… The way they manage the lines with online orders/med/walkins is awful what’s the point of an online order to make things faster if they don’t have a line that helps with getting them in and out faster. Love the employees hate the way this place moves. Update it’s been 45min in line I was the 3rd person in the line…..

Lea was incredibly helpful with helping me submit everything for my medical card and in finding out why there was an issue on the state site for me. I'm immensely greatful for her help with the process for my medical card and adding my caregivers to it. I had no clue I could have 3 compassionate caregivers, so it was helpful to find out I could have both my spouse & eldest 21yr old child. The Urbana location is lucky to have her (and the other staff too), as they are what makes myself and many others I know pick this location and company over the several others in our town & surround towns. Location is clean, staff sweet/helpful/knowledgeable, and professional (without the cold disconnect you can often get at others). It's been awesome watching the location grow and evolve since they opened. Review posted by A. Raven Rients

Great place if you're looking to obtain your medical card! I walked in and was immediately greeted by their nurse Krystal who was so awesome, friendly, and easy to talk to. She made the process so seamless and comfortable for me. Had I knew it was this easy I would've been paid this place a visit! 10/10 service do recommend!!!

Even if you put an order in online, expect to wait in line for at least 30 minutes. There weren't even any medical patients the last time I visited and the wait time didn't change. In fact, I sat at the counter and waited, watching the line build behind me, for another 10 minutes while they got the products. Keep in mind I placed the order ahead of time. Never enough people working the counter either. They are very proud of their business, but these shopping experiences are by far the worst out of any place I've been. Go to any other place in town. Now, you'll see a canned response from the owner. Such a common complaint they don't even take the time to actually apologize for it personally.