OKAY Cannabis Dispensary Wheeling

I'm so upset to hear that this place is closing down! I've been wanting to write a review for a while so I guess now is the time. First of all I want to give a shout out to the wonderful staff I've had the pleasure of getting to know since I started coming here when I moved to Wheeling last May. I wish you all luck in your next chapters. This place had so much potential but management and owners dropped the ball big time. First of all when the bakery was open it was so disjointed from the dispensary. I couldn't imagine how someone that didn't go for the dispensary would randomly stroll into that bakery. It was a confusing setup. This place was never busy like it should've been. Like the potential it had. There was never any flow when you walked into this business like other dispensaries. The workers were not always stationed in certain areas. It always feels like a free for all. Like everyone does everything. Lacking a flow and professionalism. The inner workings of the business seems always off too. One day it's cash only. One day the card machine works. Next day there's a complete new system. Next day system is down, cash only. It was never consistent. Not to mention the product inconsistency. You would find something you liked and then you would never see it on the menu again. Seems like they just got the cheapest deals. It seemed like management never had a handle on things and never had standards in place for the employees to adhere to therefore creating a clear and pleasant experience for new and returning guests alike. Sorry it came to this but hopefully it can turn into something better for everyone. I wish you all the best. I will miss enjoying the lounge and seeing the lovely staff throughout the week. This was my home dispensary so it will leave a void in Wheeling for sure. Will go a little further now to Curaleaf, Rise Niles, and have to go to Mundelein for their lounge experience which is more upscale and a cohesive experience. 🫶

They have a good bakery. Not a lot of selection and their processes is different than other similar shops. They have a lounge that you can use if and when you buy something from them... it's a great place come check it out.

Facility was nice and cute inside. Scheduled a reservation over 24 hours in advance for the lounge, even put for occasion “Birthday” for my brother. We show up 15 minutes before our reservation, welcomed by the front desk asking if we were there for the dispensary. Explained our planned reservation and visit, to get told they had a Private Party that had reserved the Lounge. Blaming marketing and complaining about how the Private Party is being rude and annoying to them as the staff. Horrible experience to drive an hour with no heads up or call. Does the staff even check the online scheduling? Very dissatisfied with the service at this location. Will not be rescheduling due to poor communication and clearly unprofessional staff blaming others and complaining about their current customers to new customers….

I went for baked bingo on Tuesday, and I had a blast! You have to buy something to get a bingo board, but they have a $10 and under section so you don’t have to break the bank to play. But they give away goodies during bingo in the lounge, the atmosphere was fantastic. THE WINGS!!! The BBQ wings they serve were hands down some of THE BEST WINGS IVE EVER HAD!! Buffalo Wind Wings and wings too have nothing on Okay wings. I will now be a proud regular on game nights and for the wings alone.

Ian get man came in from out of town I’m from Maryland and heat customer service loved it here