BaM Body and Mind Muskegon

Just tried this store for the first time and was very impressed. Super friendly staff, great product. Love that you can “build your own” gives you a nice variety. The claw game is a fun bonus too. Definitely will be back.

You need to go to this place, nice people great deals, if you spend over $100, they have a claw machine that the employees give you quarters to try to get free items, if you win, you come out with big smile. Go check this place out. You will even get a 15% on your 2nd visit.

I gave one star because I can’t post with ZERO stars. I just experienced what has to be the worst customer service ever!!! While being served by one bud tender (the only person who handled himself accordingly), the other one felt the need to inject himself in the conversation which escalated. Fast and loud. The few times I’ve patronized this establishment, this particular employee has always been rude, standoffish and arrogant. Not only that, the receptionist (who claimed to be the owner) decided to stand there and allow his employee to speak to me in any fashion other than professional then asked me to leave without addressing his employee. ATAB?!!!!! I wonder if this is why there’s hardly EVER any customers there. I guess the good part about there NEVER being a lot of customers there is I never have to wait. It does however make me wonder how old the products are. Idk who needs to hear this but, weed will mold if it’s sitting too long. It’s a disgrace to say the least. It’s obvious that this company doesn’t care about their customers seeing how all of this happened in front of another customer, provoking that customer to leave without buying anything. Could you believe that it all started because of how I felt about the quality of their products? Am I as a customer wrong for having an opinion? What ever happened to valuing your customers? The employee even had the nerve to walk out the store behind me to continue being confrontational with me. Things like that will be the demise of this company. It’s not a good look and people like him (wish I knew his name) shouldn’t be representing the company.

I love this store! However I wish the bud tenders were more helpful. My husband was Said there is a point system and claw machine but I have never heard of it.

Hour of operation 9am-9pm. 9:10 am and the front door is locked. As another customer comes to the door I told her it’s locked. So she knocks on the door and a customer opened it and let us in. As we are waiting to be checked in, another 5 minutes go by without seeing an employee. I rang the bell, (at this point it’s 9:22) and from the sales floor and both the enter and exit doors closed we heard the employee yell “HOLD ON A SECONDDDD!!” Excuse me??? There’s a dispensary on EVERY BLOCK in this town. I can hand my money to any other of them instead of being disrespected and yelled at while waiting to be taken care of. I’m not handing my money to anyone that wants to scream at a customer to hold on. I waited for over 10 minutes. We could have at least gotten a “I’ll be right with you” My favorite dispensary quickly turned into the one I will not ever give my business to again. If your hours of operation are 9-9 and it’s 9:15 and customers can’t get in and get yelled at, I don’t see this dispensary staying open and being successful much longer. I work in the service industry and I understand stressful times, but what I don’t understand is an employee screaming on the sales floor. Unprofessional and inexcusable.